About Car-Pets

 
If you love your dog or cat then you are in the right place! We serve any human who loves their pet like the family member that they are. We also serve anyone buying for the person in their life who is obsessed with their furry friend. They will be thrilled with your gift.
 
The one thing that we have in common with all of our customers, besides the love of animals, is the mission to provide joy.
 
The joy of giving the perfect gift to a loved one or close friend. CarPets Ltd online Store aims to offer unique gift ideas and decor for dog and cat lovers.
 
We know your pets are as unique as their humans. They have their own colouring, markings, personalities, and mannerisms – all of which makes them easy to love and one of a kind!
 
Providing gifts and items to cherish, that spark joy, and remind you of your four-legged friend is our ultimate goal. Beyond this, we promise to provide a place where customers know they will be taken care of, heard, valued, and appreciated.
 
We know customers are choosing us when they decide to spend their hard earned money and take time to shop, and we will never take that for granted. Thank you for shopping at CarPets Ltd

 

Delivery

Orders placed before 10am will be dispatched the same day (Monday – Friday, excluding bank holidays).
 
Express Delivery is only available to the UK mainland and excludes the Scottish Highlands.
 
We use a number of different couriers to deliver your order, these include Royal Mail, Parcelforce and Hermes.
 
If you have any special delivery requirements, please enter these at checkout. We will let the courier know your request but cannot guarantee they will carry it out.
 
When a tracked delivery service is used, you will receive an email and/or text message containing the tracking details after your order has been dispatched. In this case, a signature will need to be provided on delivery.
 
Although, we cannot guarantee your order will arrive within the delivery estimate given, we do choose our couriers based on reliability and price.
 
In the event that your order does not arrive, please contact us at [email protected]carpets.co.uk so we can investigate this further.
 

 

Returns

Before returning your order, please contact us so we can provide you with the returns address, and in the case of a fault, the best resolution.
 
Whether you got a bit click happy or just changed your mind, we are happy to give you a refund or exchange on unused items returned within 14 days of the purchase date.
 
We will refund the original price of the order excluding postage. If you paid for upgraded postage, this will not be refunded.
 
We ask that the goods are returned in the original packaging and packed well to ensure they arrive safely.
 
When returning goods please ensure you keep the ‘Proof of Posting’ receipt related to the return until you have received confirmation of delivery from us.
 
If you find that an item is missing or faulty, please contact us within 5 working days.
 
The earlier you contact us, the easier it will be for us to solve the issue promptly. 
Once your return has been received a refund will be issued to the original method of payment and should clear within 5 working days.
 
If after 5 working days you cannot see the refund on your bank statement, please contact us.
 
Please Note: We can only accept the return of goods that were originally purchased from the www.carpets.co.uk website.
 
If you have any questions, then please get in contact!